Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Bostonian Jewelers' pieces?
We use only the finest ethically sourced materials, including 14k and 18k solid gold, platinum, and GIA-certified conflict-free diamonds and gemstones.
Do you offer custom jewelry design services?
Yes, we specialize in bespoke jewelry creation. Our master jewelers work with you from initial sketch to final polish to bring your unique vision to life.
How long does shipping take for online orders?
Ready-to-ship items are processed within 2-3 business days. Domestic insured shipping typically takes 3-5 business days, while custom pieces require 4-6 weeks for production.
What is your return and exchange policy?
We offer a 30-day return policy for most stock items in their original, unworn condition. Please note that custom-designed pieces and engraved items are final sale.
How can I determine my correct ring size?
We recommend visiting a local jeweler for a professional measurement or ordering our complimentary ring sizing kit through our website to ensure a perfect fit.
Do you provide appraisals for insurance purposes?
Every purchase over $1,000 includes a complimentary retail replacement appraisal conducted by our certified gemologists for your insurance records.